Fundamental Techniques in Handling People
The Big Secret of Dealing with People
There is only one way… to get anybody to do anything…. by making the other person want to do it.
However, we know that crude, sharp methods are not the best mode of encouraging others to do what you want. So if you can't do it by force, what is the alternative?
Mr. Carnegie suggests that we give the other person what they want, in order to get what we want them to do. Hmmm… seems a bit sly and under handed. But perhaps there is an interesting method to this madness. We start by considering what it is that people want. Does that imply that we actually hone in on peoples main animalistic drives, i.e. sex and the desire to be great, according to Dr. Sigmund Freud. Or as Mr. John Dewey points out here on this book's pages: "the desire to be important".
We further read to discover a list of possibly typical wants/wishes of the average human being, regardless of race, gender, age or sexual orientation:
1. Health and the preservation of life.
2. Food.
3. Sleep.
4. Money and the things money will buy.
5. Life in the hereafter.
6. Sexual gratification.
7. The well-being of our children.
8. A feeling of importance.
Almost all these wants are usually gratified-- all except one. But there is one longing-- almost as deep, almost as imperious, as the desire for food or sleep-- which is seldom gratified. It is what Freud calls "the desire to be great." It is what Dewey calls the "desire to be important."
"Everybody likes a compliment." -Abraham Lincoln
"The deepest principle in human nature is the craving to be appreciated." -William James
Here is a gnawing and unfaltering human hunger, and the rare individual who honestly satisfies this heart hunger will hold people in the palm of his or her hand and "even the undertaker will be sorry when he dies."
How people get their own feelings of importance determines what they are; determines their character.
"I consider my ability to arouse enthusiasm among my people the greatest asset I possess, and the way to develop the best that is in a person by appreciation and encouragement.
There is nothing else that so kills the ambitions of a person as criticism from superiors. I never criticize anyone. I believe in giving a person incentive to work. So I am anxious to praise, but loathe to find fault. If I like anything, I am hearty in my approbation and lavish in my praise." -Charles Schwab
An average person would likely resume the opposite way of thinking; bawling out loud to others when they don't like something, and yet saying nothing when something is approved.
"In my wide association with life, meeting with many and great people in various parts of the world I have yet to find a person, however great or exalted his station, who did not do better work and put forth greater effort under spirit of approval than he would ever do under a spirit of criticism." -Charles Schwab
We nourish the bodies of our children and friends and employees, but how seldom do we nourish their self-esteem? We provide them with roast beef and potatoes and build energy, but we neglect to give them kind words of appreciated that would sing in their memories for years like the music of morning stars.
But beware of flattery, as it disguises itself to walk along side praise, compliment and appreciation. It can do more harm than good in it's counterfeit and fake way of being; it is insincere, is not heartfelt, selfish, cheap praise and condemned.
"Don't be afraid of enemies who attack you. Be afraid of the friends who flatter you." -General Alvaro Obregon
One of the most neglected virtues of our daily existence is appreciation. Somehow, we neglect to praise… and we fail to encourage. Nothing pleases more than this kind of interest and approval. In our interpersonal relations we should never forget that all our associates are human beings and hunger for appreciation. It is the legal tender that all souls enjoy.
I shall pass this way by once; any good, therefore, that I can do air any kindness I can show to any human being, let me do it now. Let me not defer nor neglect it, for I shall not pass this way again.
Let's cease thinking of our accomplishments, our wants. Let's try to figure out the other person's good points. Then forget flattery Give honest, sincere appreciation. Be "hearty in your approbation and lavish in your praise," and people will cherish your words and treasure them and repeat them over a lifetime-- repeat them years after you have forgotten them.
The Big Secret of Dealing with People
There is only one way… to get anybody to do anything…. by making the other person want to do it.
However, we know that crude, sharp methods are not the best mode of encouraging others to do what you want. So if you can't do it by force, what is the alternative?
Mr. Carnegie suggests that we give the other person what they want, in order to get what we want them to do. Hmmm… seems a bit sly and under handed. But perhaps there is an interesting method to this madness. We start by considering what it is that people want. Does that imply that we actually hone in on peoples main animalistic drives, i.e. sex and the desire to be great, according to Dr. Sigmund Freud. Or as Mr. John Dewey points out here on this book's pages: "the desire to be important".
We further read to discover a list of possibly typical wants/wishes of the average human being, regardless of race, gender, age or sexual orientation:
1. Health and the preservation of life.
2. Food.
3. Sleep.
4. Money and the things money will buy.
5. Life in the hereafter.
6. Sexual gratification.
7. The well-being of our children.
8. A feeling of importance.
Almost all these wants are usually gratified-- all except one. But there is one longing-- almost as deep, almost as imperious, as the desire for food or sleep-- which is seldom gratified. It is what Freud calls "the desire to be great." It is what Dewey calls the "desire to be important."
"Everybody likes a compliment." -Abraham Lincoln
"The deepest principle in human nature is the craving to be appreciated." -William James
Here is a gnawing and unfaltering human hunger, and the rare individual who honestly satisfies this heart hunger will hold people in the palm of his or her hand and "even the undertaker will be sorry when he dies."
How people get their own feelings of importance determines what they are; determines their character.
"I consider my ability to arouse enthusiasm among my people the greatest asset I possess, and the way to develop the best that is in a person by appreciation and encouragement.
There is nothing else that so kills the ambitions of a person as criticism from superiors. I never criticize anyone. I believe in giving a person incentive to work. So I am anxious to praise, but loathe to find fault. If I like anything, I am hearty in my approbation and lavish in my praise." -Charles Schwab
An average person would likely resume the opposite way of thinking; bawling out loud to others when they don't like something, and yet saying nothing when something is approved.
"In my wide association with life, meeting with many and great people in various parts of the world I have yet to find a person, however great or exalted his station, who did not do better work and put forth greater effort under spirit of approval than he would ever do under a spirit of criticism." -Charles Schwab
We nourish the bodies of our children and friends and employees, but how seldom do we nourish their self-esteem? We provide them with roast beef and potatoes and build energy, but we neglect to give them kind words of appreciated that would sing in their memories for years like the music of morning stars.
But beware of flattery, as it disguises itself to walk along side praise, compliment and appreciation. It can do more harm than good in it's counterfeit and fake way of being; it is insincere, is not heartfelt, selfish, cheap praise and condemned.
"Don't be afraid of enemies who attack you. Be afraid of the friends who flatter you." -General Alvaro Obregon
One of the most neglected virtues of our daily existence is appreciation. Somehow, we neglect to praise… and we fail to encourage. Nothing pleases more than this kind of interest and approval. In our interpersonal relations we should never forget that all our associates are human beings and hunger for appreciation. It is the legal tender that all souls enjoy.
I shall pass this way by once; any good, therefore, that I can do air any kindness I can show to any human being, let me do it now. Let me not defer nor neglect it, for I shall not pass this way again.
Let's cease thinking of our accomplishments, our wants. Let's try to figure out the other person's good points. Then forget flattery Give honest, sincere appreciation. Be "hearty in your approbation and lavish in your praise," and people will cherish your words and treasure them and repeat them over a lifetime-- repeat them years after you have forgotten them.
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